Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime. The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Prerequisites

No Prerequisites

Required Exam(s) Recommended Training

l 600-455 UCCED Deploying Cisco Unified Contact Center Enterprise (DUCCE)

l 600-460 UCCEIS Administering Cisco Unified Contact Center Enterprise, Part 1               

              (AUCCE1)

Administering Cisco Unified Contact Center Enterprise, Part2 (AUCCE2)

Course Brief Introduction

Deploying Cisco Unified Contact Center Enterprise (DUCCE)

The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality.

Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)

This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)

This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution.